tag:blogger.com,1999:blog-345529219686690129.post2793996654661726670..comments2023-10-09T03:54:53.720-07:00Comments on a spark of madness: experience is the productUmanghttp://www.blogger.com/profile/08942534418904456634noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-345529219686690129.post-69502812139409124552008-10-08T19:52:00.000-07:002008-10-08T19:52:00.000-07:00@Amit: That is so true. Eventually, I think, it al...@Amit: That is so true. Eventually, I think, it all boils down to low levels of sense of ownership in most people. They just want to "do their job" and "get done with it".Umanghttps://www.blogger.com/profile/08942534418904456634noreply@blogger.comtag:blogger.com,1999:blog-345529219686690129.post-42086875510684538962008-10-08T09:54:00.000-07:002008-10-08T09:54:00.000-07:00Will look forward to your post on further connecti...Will look forward to your post on further connecting the different experience pieces together. Its amazing isn't it that companies can sometimes invest in good websites and not a good telephone experience, or in good brochures and not a good "waiting" experience. Inconsistency is probably the worst thing about Indian consumer experiences. <BR/><BR/>-AmitAnonymousnoreply@blogger.com